Terms & Conditions
The following terms and conditions shall apply in respect of all bookings and will form the basis of your contract with WhereinItaly LTD, operating under the name of WhereinSicily.
All arrangements are made subject to the following terms and conditions. When you make a booking with WhereinSicily you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon our accepting any monies from you towards the booking, or upon the issue of our Confirmation/Invoice, whichever is the earlier.
A deposit of £299 per person is payable at the time of booking which will be refundable up to 240 days prior to the commencement of the holiday, and in the event of the booking not being accepted by us for any reason, or if due to unforeseen circumstances we are unable to provide the course which you have booked.
3. FULL BALANCE
Final payment of the balance of the cost of your holiday must be received by us not less than nine weeks (63 days) before the commencement of the holiday, unless you are informed otherwise at the time of the booking. This date will be shown on the confirmation invoice and a reminder will be sent to your registered email address. If you fail to pay the balance by the due date, we are entitled to assume that you wish to cancel your booking and we shall retain the deposit paid as the applicable cancellation charge. The set out cancellation charges detailed below will be payable by you. In the event of cancellation, please get in touch as soon as possible so that we can discuss alternative options.
3.1 CANCELLATION BY YOU
In the event of cancellation by you, the following cancellation charges will be levied:
i) More than 240 days prior to the holiday start, full refund - £60 cancellation fee.
ii) 239-64 days, full deposit cost.
iii) 63-43 days, 60% of the full holiday cost.
iv) 42-29 days 80% of the full holiday cost.
v) 28-0 days 100% of the full holiday cost.
We shall not accept responsibility for any cancellations or effect on your holiday due to war, threat of war, civil strife, industrial dispute, terrorist action, natural or nuclear disaster, fire or adverse weather conditions or any other causes beyond our control.
It is a requirement that you must arrange adequate holiday insurance or independent traveller protection. Such insurance should cover full medical expenses, personal baggage, personal accident, accident, loss or damage to property, cancellation or curtailment, personal liability, legal expenses and emergency.
Transfers included in the holiday costing are provided as a group transfer. Please ensure before booking flights that the relevant transfer can be met. We are more than happy to arrange a private transfer for you should you wish to arrange flights out with the group transfer times, however this will result in an additional surcharge. Please note: WhereinSicily will not be liable for any private transfer cost which is a direct result of flight delays. Should a private transfer be required due to the group transfer being missed, this additional cost should be claimed against your holiday insurance or directly with the airline in question.
Flights booked by WhereinSicily – We shall not be responsible for any delays or changes made to scheduled flights by the airline in question.
7. LOST LUGGAGE
We shall not be responsible for luggage lost in transit while the responsibility of an airline. Where possible we will provide advice and assistance in seeking to retrieve any luggage so lost.
We reserve the right to withdraw or modify at any time the arrangements advertised where necessary. In the unlikely event of the accommodation advertised, proposed itinerary, or group holiday leader etc being unavailable, we will endeavour to provide a suitable alternative.
All reasonable and proper steps have been taken to ensure that the accommodation and services are as advertised. We will be responsible for any acts or omissions of our own employees and agents whilst acting within the scope of their employment but cannot be responsible for the acts or omissions of those providing services over which we have no direct control.
9. SAFETY & HYGIENE
In the interests of safety and hygiene, you are advised to wear appropriate clothing and footwear in the kitchen at all times.
We will not be responsible if you suffer illness, personal injury or death as a result of misadventure during the period of your overseas trip arising out of an activity that does not form part of the course provided by us.
11. MINIMUM NUMBER
All courses are subject to a minimum number of bookings and we therefore reserve the right to cancel and in this event we will return the full amount which you have paid. In no case will your holiday be cancelled within four weeks of departure except in the event of circumstances out-with our control.
12. REPORT A PROBLEM
In the event of any problems arising during the course, you must report it immediately to our representative on the course and failing satisfactory resolution of the problem, you should file a written report within 28 days of your return. No liability will be accepted for any complaint not reported to our representative at the time and intimated within 28 days thereafter.
All travellers need valid passports.
14. TERMS CHANGES
Please note that we reserve the rights to make any changes to our terms and conditions. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. You might be notified within one month of the date the changes occurred. Your continued use of this site following the posting of changes or modifications will confirm your acceptance of such changes or modifications.